Dear Parents and Guardians,

During this period of Remote Learning I wish to outline the ICT Support service that the College can provide and introduce the staff you will be requesting to speak to should you require this service.

Our IT Department consists of:

• Mr Brian Griffith (IT Manager)
• Mr Simon Massouras (ICT Help Desk)
• Mr Alex Bogoiavlenski (Systems & Database Administrator)

The members of our IT Department above will be able to assist with any technical questions you have in relation to your IT hardware or access to the schools Learning Management System – SEQTA. Help from our IT Department over the phone will be limited so I ask that you make an appointment using the contact details below if you require technical assistance. To assist us in providing a solution please provide a summary of the concern and we will respond within 24 hours.

Should you require specific support for our SEQTA Learning Management System than in addition to our IT Department members listed above you can also contact Ms Maria Nasioulas our ICT Learning Systems Leader who is available when her teaching timetable permits on each day except for Wednesday.

Note also:

• The College ICT Office is open and staffed from 8:30am until 4:15pm Monday to Friday.
• Where a College iPad has technical issues, we have a limited number of devices to support an iPad change over should that be required.
• Where a Year 7 College Notebook has technical issues, we have a limited number of devices to support a Notebook change over should that be required.

Contact details
Email: helpdesk@sjrc.vic.edu.au
Phone: 8793 2000

Yours Sincerely,

Tim Hogan
Principal